![]() Read the review by searching for: dk.joe-nimble.dk here on trustpilot. It was the owner of the store in Denmark who would NOT give an explanation as to why they refunded the money and did not exchange the shoe as I wanted. I have written another review of the Danish department by Joe Nimble, where I was greeted by unprofessional customer service. I give the shoes themselves 2 stars because I have been really happy with my long runs in the Addict model, but now that they would not exchange it, I have to look for another brand. Before I changed to Vivobarefoot and zero drop shoes I got runners knee, a few times, but just after a few weeks or so in Vivo, my runners’ knee was gone, and it has never come back. I had clearly written that I wanted to have the shoe exchanged for a new one, but they chose to ignore it and I have not received an explanation for their disposition. Joe Nimble Trail Addict into movie clip Using zero drop shoes has really helped me. Running above reason by Joe Nimble ToefreedomSero heel Flexibility Discover now. ![]() Joe Nimble chose against my desire to refund the money from the complaint. After only 7-8 months of use, both shoes already have damage / defects, and I have received recognition of the complaint for the heel damage that was on the fabric on the Addict model. The first one was the Addict road model, and the second is the NimbleToe. I would strongly advise people to look at other options before buying from Joe Nimble. After 2.5 months I've now decided to threaten them with escalation both with the relevant complaints authority in Germany and also a personal campaign to spread awareness of the issues they have with delivery, return and general service. Each time, starting from scratch like it was the first call. I feel like I've lost days of my life calling them, emailing them, sending evidence of payment and the return receipt etc. So the only option is to buy and then get sucked into the catastrophic return process. Their app doesn't work, their size charts are nowhere near accurate, and very few places to try on their shoes. Joe Nimbles products are good but their service is awful and it's been such a stressful experience to return a product that I'll never buy from them again. ![]() Good products but awful service and returns process - consider OTHER options before buying their products. ![]()
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